This post will focus on the second most important part of X-ray machines: the service.
X-ray machines are complex and without an expert service team to help the customer keep running them, you can have challenges that make the inspection harder than it should be.
So what is Peco-InspX doing to make sure we have the very best customer service models?
Our customer service is driven by two core things:
- A rotating service desk around the world that takes incoming calls and trouble tickets.
When you submit an issue, a field service engineer who is a trained expert, who knows your system, and who speaks your language, is able to help you. That results in high rates (we estimate 95%) of first-call resolution – whether the call is during the day, the middle of the night, or major holidays like Christmas. We are there to help you.
- A tremendous amount of design and research put into remote diagnostic platform.
This allows your technician to see all aspects of the operation of the machine from their cell phone or a computer. So no matter where they are, they can assist you. That allows for pinpoint troubleshooting, a high first-time fix rate, and no need for guessing. This is supplemented by our worldwide Parts Depot distribution program, which means if you need a part, you can get it the next day.
Our goal is to have any critical customer back up and running in about four hours.
If you’re looking for world class, critical control point performance, Peco-InspX is the one to talk to.
For more information, please click on the link below!